How DocuSign is Transforming Lives at Work

How DocuSign is Transforming Lives at Work

The COVID-19 pandemic brought with it unprecedented challenges and changes to workplaces around the world, and DocuSign was no exception. The publicly traded San Francisco company had over 6,000 employees at the beginning of 2020, prior to the start of the pandemic, with more than half coming into offices on a regular basis prior to lockdowns. Overnight, all of that changed.

Addressing mental health in a new era of work

After examining employee engagement surveys, having conversations, and working to understand the new world of work, the leadership team at DocuSign decided to take action. “It was really clear to me…that the pandemic has really elevated the need for us to support our employees in ways that we hadn’t before.” said Joan Burke, DocuSign’s Chief People Officer. Immediately, the team recognized mental health as one of the cornerstone’s of a new approach to employee wellbeing in a work-from-home world. “We were seeing so much more depression, anxiety, and stress in our employees, that it became really clear to us that we needed to do something special and different to support them.”


“We wanted to make sure that there would be something for everyone, regardless of where they were on their mental health journey.” Says Ellen Meza, DocuSign’s Director of Global Benefits and Mobility. DocuSign was drawn to Spring Health’s comprehensive approach. As a result, they chose to partner with us to ensure that their diverse employee and dependents base would have access to the right care at the right time, whatever their level of need. “What Spring [is] doing enables me to believe that those who really need clinical care are going to get it. It gave me hope that companies can actually improve their employees’ lives.”

How access to quality care can deliver immediate results

  • In the first six months, about 25% of DocuSign employees accessed the benefit. Many had what they would describe as life changing experiences – average member satisfaction for providers and care navigators was 9.2/10 after 3 months.
  • World-class clinical trials typically result in 47% of participants improving their symptoms in an average of 6.3 appointments. At Docusign, 66.5% of members improved their depression symptoms, in an average of 1 appointment through Spring Health.
  • In 2021, the national average time to the first available therapy appointment is 25 days. For Docusign employees, the wait is an average of 1.2 days.

Ellen experienced a transformation firsthand when she decided to seek help herself. Hear her story in the film below.


As the world of work transforms, and more of us are forced to manage family, work, and life from home, more and more companies are taking steps to support employees’ wellbeing. Facing new challenges requires new levels of support – and Spring Health can help. If your company is exploring offering benefits to better care for employees and their families in these unprecedented times, contact one of our representatives, we’d be happy to to learn more about how we can help.

Spring Health

September 9, 2021

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